Privacy policy

About this policy

This policy covers customcounty.com and enquiries sent to Custom County through this website. RosterMind, KitaWise and other product websites and applications provide their own terms and privacy information. Updated: October 2, 2026.

Person responsible for the protection of personal information

Marc Bourdeau is responsible for the protection of personal information at Custom County. For a question, access or correction request, or complaint, email support@customcounty.com with “Privacy” in the subject line.

Information you provide

The form asks for your name, email, enquiry topic and message. Your company name is optional. An enquiry may also include its date and source page to support follow-up. Do not include passwords, sensitive information or confidential third-party data.

How the information is used

The information is used to understand your enquiry, respond and continue the conversation about a product, custom project or partnership. Sending the form does not subscribe you to a newsletter or initiate a purchase.

Processing and access

Form enquiries are recorded in the website’s WordPress administration for our team to follow up. Email for the customcounty.com domain uses Namecheap Private Email; messages addressed to support@customcounty.com pass through that service. People handling enquiries and technical providers required for the website and email service may be involved in processing. Contact us with questions about a provider or where your information is processed.

Retention

Retention depends on the enquiry follow-up, any resulting project and applicable obligations. To ask about a particular enquiry’s retention or request its removal, email support@customcounty.com. A removal request may require review of retention obligations and backup copies.

Your privacy requests

You may contact us to request access to your information, correction, deletion where possible or details about its use. We may need to verify that a request concerns your information before responding. Do not send identification documents or sensitive information through the public form.

Browsing and cookies

The website and its administration may use technical cookies. Hosting services may also process technical data necessary for website access and security. Your browser settings allow you to manage cookies; some functions may depend on them. The contact form does not add a marketing subscription.

Links to products and external services

When you follow a link to another website, an app store or a product, its own practices apply. Read its policy before providing information.

Contact us

For questions about this policy or an enquiry sent to Custom County, email support@customcounty.com with “Privacy” in the subject line. This page will be updated when the website’s operation or applicable practices change.